For order, cancellation, pricing, and payment terms, see our Terms & Conditions.

Estimated Shipping Time & Order Tracking

Your order will be fulfilled out of Ontario, CA. Standard deliveries are shipped Monday through Friday. Orders are not shipped on weekends or holidays. Orders received after 12:00 p.m. PST weekdays will be processed the following business day.

Most orders are shipped via FedEx ground within 24-48 business hours after the order is received. Delivery can vary from 1-5 business days based on shipping location. East Coast deliveries may take up to 7-10 business days. A tracking number for Ground Carriers will be provided if an email address was supplied at the time of purchase. Orders that require Less-Than-Truckload (LTL) freight typically ship within 48-72 business hours after the order is received. Delivery can take 5-10 business days, however, residential delivery requiring appointments may take an additional day or two. Details on LTL freight can be found below.

Free Shipping

Norsk currently ships only within the 48 contiguous United States. Standard ground shipping is free on all orders shipped there. We are unable to ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, Canada, or any international destination at this time. If you choose an expedited shipping method at checkout, that additional cost is your responsibility.

Notice - Additional Transportation and Delivery Fees May Apply
The Customer may incur additional transportation and delivery fees if:

• A refused delivery (with no damage) will result in a 25% fee of the total order
• Address change after order is placed. Order is processing, unshipped - $25
• Re-Route order. Order is in transit – Quotation available upon request
• Only one re-route per order. Not available for all orders. Restrictions apply based on carrier and package location/availability

Less-Than-Truckload (LTL) Shipments

Basic freight costs are provided by the Company on orders that are required to ship via LTL freight. The Company will determine the most economical method of shipping.

What determines if my order ships Less-Than-Truckload (LTL) freight?

Many products are either heavy in weight or large in volume. In most cases, dimensions and weight determine the shipping method. Packages that go beyond the size and weight limitations of small parcels are usually sent via LTL freight.

• Less than (25) boxes of PVC tile it will ship ground service (FedEx/UPS)
• More than (25) boxes of PVC tile will ship LTL Freight
• Orders with a total weight exceeding 399 lbs. will ship LTL Freight

LTL Freight Shipping Options

The Company provides three (3) types of freight delivery options. At time of checkout, it is critical that you select the correct shipping option based on the delivery location of your order. Failure to disclose the correct freight shipping option may lead to delivery delays.

• Residential Freight Delivery with Liftgate – This freight shipping option is for orders requiring delivery to a residential address and requires the freight company to deliver your order using a truck with a liftgate to offload the product into a drop off area (like a garage if accessible).
• Commercial Freight Delivery with Liftgate – This freight shipping option is for orders shipping to a commercial address that DOES NOT have a loading dock accessible and/or a forklift onsite for unloading. The freight company will delivery your order using a truck with a liftgate to offload the product into a drop off area (e.g. at or near an entrance that is easily accessible for the freight company).
• Commercial Freight Delivery with no Liftgate – This freight shipping option is for orders shipping to a commercial location that has a loading dock and/or a forklift on premises.

Delivery Appointments

Freight company may contact you in advance to arrange for a delivery time window on the scheduled day of delivery. It is critical that you coordinate with the freight company to have someone onsite during the delivery window to accept the shipment. Failure to do so will result in delivery delays and may lead to incremental freight charges by the carrier.

Norsk® Dealers

The Norsk® Pre-Paid Freight Dealer Program has been discontinued. Dealers have the option to ship on their own shipping account or pay a calculated shipping charge if purchasing online.

Norsk® Dealers are required to disclose the type of “ship to” address at the time of purchase (e.g. commercial or residential). Failure to select the correct option at check-out may result in additional fees charged by the carrier.

For more information on how to become a Dealer, please Contact Us.

Notice – Optional Liftgate Service

If an optional liftgate service is not requested, customers are required to unload the truck themselves.

LTL Freight Preparation

All LTL freight deliveries, whether residential or commercial address, are shipped on pallets and secured with stretch wrap.

Orders to a residential address must be specified when placing an order. The carrier will notify customers in advance (only if you selected “Residential Delivery”) to set up a delivery time and this may add a day to two for getting product from CA to your door. If the shipping location is a commercial address the carrier will not call to schedule delivery, but will show up during normal business hours.

LTL Order Tracking

An email will be sent to track Your order that includes the shipping company’s name and “PRO” number. An example would be "Roadrunner" followed by a 9 digit "PRO" number. To track Your order, you must go to the shipping company’s website directly. Copy and paste the Pro number within the tracking search tool to see approximately when Your order will arrive at Your local terminal.

We always try to ensure that your shipment arrives intact. However, accidents can and do happen. Whatever you do, DO NOT REFUSE THE SHIPMENT. It is your responsibility to check the shipment upon delivery. However, if the shipment is visibly damaged, please note all the damages on the delivery receipt. If you fail to note these damages, then we cannot file any claims against the delivery company. It is also advised that you take clear photographs of all the damages. Please Contact Us and send us a copy of all of your photos. We require these photographs within 24 hours of your shipment delivery in order to claim on damages. Any claims received after 24 hours of the delivery will be subject to review. We will not accept any claims submitted after 30 days of delivery. After the claim has been submitted, the Company will deal directly with the delivery company regarding a reimbursement for your damaged goods.

Return Policy

Notice - Warranty Statements on all product lines can be found here.
Please read Our Warranty Statement carefully. All warranty claims must be accompanied by a sales receipt. Product defects must be reported to the company or retail store where the item was originally purchased.

Conditions for Returns In order for the Goods to be eligible for a return, please make sure that:

• The return is started within 30 days of delivery
• The Goods are in the original packaging
• The Goods were not used or damaged
• You have the receipt or proof of purchase

The following Goods cannot be returned:

• The supply of Goods made to Your specifications, personalized or special order
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items

To submit a return, log in to your Norsk account, select your order, and choose the item(s) you’d like to return.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Final-Sale Items

Goods clearly identified as "Final Sale" before purchase are not eligible for return, exchange, or refund based on change of mind. This restriction does not apply to Goods that are defective, damaged upon delivery, incorrectly shipped, covered by our Limited Warranty, or otherwise subject to return, replacement, or refund rights under applicable law.

Defective Items

The Company shall determine, in its sole discretion, whether an item is defective. For defective items, the Company will provide a repair, replacement, or refund as required by applicable consumer protection law. To report a defective item, please Contact Us with Your order number and pertinent details.

Non-defective Items

We can’t accept opened merchandise for non-defective returns. All items must meet the Conditions for Returns above. To return a non-defective item, log in to your Norsk account and select the item(s) you’d like to return from your order.

Non-defective returns will be inspected and verified by the Company's personnel within fourteen (14) business days of receipt. Upon approval, a refund will be initiated to original order number and payment method. In order to process Your return, a copy of Your sales receipt must be provided. Original shipping fees are non-refundable and will be deducted from the total refund amount. All approved non-defective returns are subject to a restocking fee of fifteen percent (15%) of the total purchase price, except where prohibited by applicable law. You are responsible for return shipping costs. Return shipping labels are not prepaid unless the return is due to a defect, damage in transit, or a shipping error by the Company.

Gift Cards

Gift Cards are not eligible for return.

Returning Goods

Starting Your Return

Returns must be started within 30 days of delivery. Log in to your Norsk account, select the order, and choose the item(s) you’d like to return — no separate form needed. If you checked out as a guest, Contact Us and we’ll process it manually.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Norsk Returns Department
5300 Ontario Mills Parkway
Suite 100
Ontario, CA 91764

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of Your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Refund Policy

For returns, refunds will be processed once items are received, inspected, and approved by the Company. Refunds will be initiated for order cancellations once the cancellation is confirmed by the Company. The Company reserves the right to withhold refunds until returned Goods have been received and inspected to verify they meet all return conditions.

Approved returns and/or confirmed cancellation refunds will be processed to Your original form of payment method within five business days.